![]() Ensures Nova Medical Center’s culture and professionalism is instilled in all team members while visiting Centers.Review and analyze activities and operations to determine progress towards stated goals and objectives.Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer. Timely reports unusual incidents to immediate supervisor and via incident reporting process. ![]() Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and/or Center needs.Works in conjunction with the Central Billing Office to ensure accurate and timely reimbursement for all services rendered.Is proactive in recognizing problematic situations involving Center operations and exercises appropriate independent judgment to resolve.Responsible for ordering necessary supplies and equipment and verification of delivery. Monitors supplies and equipment inventory in a cost effective manner for appropriate levels to meet operational needs.Acts as the primary liaison between employers and the Center. Establishes and maintains positive professional communication with external entities involved in patient care and case management, including, but not limited to, employers, insurance carriers, TPA’s, medical providers, patients and adjustors.Responsible to process and report cash receipts, and all other periodically required or requested reports, analysis or documentation. Responsible for ensuring required Center equipment, facility maintenance and certifications are current, documented and required reporting is provided to the Facilities department.Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate and maintained in a compliant manner.Appraises staff productivity and efficiency and recommends promotions or other changes in status as appropriate. Establishes, reviews and maintains daily staff work schedules and assignments, including evaluating and approving PTO requests, and approving time cards through payroll system. Responsible for direction of all non-professional Center staff.Processes required paperwork and forwards completed documentation to HR in a timely manner. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Ensures new hire and ongoing staff training and development. Performs interviewing, hiring, promotion, discipline and termination of Center staff in consultation with Human Resources and Center Operations Leadership as necessary.Responsible for ensuring that the Center is meeting the standards of Nova’s compliance, infection control and risk & safety programs.Recommends and implements improvements to achieve highest utilization of Center services, equipment and staff. Directs, monitors and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials/waste, infection control and facility cleanliness policies and processes.Maintains meeting agendas/minutes to document topics discussed, identified action plans and outcomes. ![]() Develops agendas for, schedules and conducts regular Center team meetings and joint meetings with Professional staff.Directly supervises and manages a staff of 3-5 clinic operations team members.Proficient in, follows and enforces all Company policies, procedures and initiatives.Recognizes and celebrates successes related to the CPTG. Develops actions plans for areas of opportunity for improvement in CPTG. Regularly reviews Center performance against the Center Performance Team Goals (“CPTG”). ![]() Takes initiative and exercises independent judgment, decision-making and problem-solving skills to ensure successful operation of Center. Works effectively with providers, staff, patients, clients and external agencies to ensure delivery of high quality and consistent health care services. Uses skills in planning, organizing and directing daily Center activities and workflow. Responsible for management, supervision, development and performance of Center staff. The Center Manager is responsible and accountable for all aspects of Center operations.
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